Where is my order?

VIA EMAIL:
You will receive a confirmation email plus a second email with tracking information and link to track your order in real-time. 

When will my order be shipped?

All orders placed before 9am CST are processed within 1-3 business days. We do not ship on weekends and/or nationally observed US holidays.

We make every attempt to get your orders out to you as quickly as possible. However, due to the high volume during peak holiday seasons and store wide sales, orders may take 2 to 4 business days for processing.

Can I cancel or change my order before it ships?

As soon as we receive your order, we start working on fulfilling it right away, so we are unable to accept changes to an order once it's been placed.

How will my package be shipped?

We use UPS, USPS, and DHL for domestic Standard Shipping. Next Day and 2nd Day Air Saver orders are shipped and delivered by UPS.

To find out which carrier was used, please use the tracking information provided in your shipping email.

What are my shipping options if I live outside of the U.S.?

We offer shipping to international addresses via UPS. Free Standard Shipping is not available on international orders.

My tracking says that my order is being returned to the sender. What can I do?

If your tracking shows that your order was undeliverable and is being returned to us, we can resend your order to the same or alternative shipping address with a second shipping fee. Please contact us at thistleberrybrandboutique@gmail.com if you need help.

My package is marked as “delivered” but I can’t find it.

Here’s what we suggest doing:

  • Look for a notice of attempted delivery
  • Ask your roommates or neighbors if they accepted your delivery
  • Check again the end of the next day
  • Contact the shipping carrier: USPS (1-800-222-1811), UPS (1-800-742-5877), or DHL (1-800-225-5345)

How can I contact you if I have more questions?

If you don't find your questions answered here, please reach out! We are happy to help. Just email us at thistleberrybrandboutique@gmail.com (we are open Mon-Fri, 10-6pm CT).